# RedRose > RedRose is a social enterprise providing digital and financial solutions for humanitarian and social protection assistance. Founded in 2014 and headquartered in Dublin, Ireland, RedRose helps humanitarian organizations, NGOs, and governments deliver aid efficiently at global scale across 70+ countries, reaching 300+ million people through its partners. RedRose operates with a "partners first" philosophy — humanitarian organizations are the heroes, and RedRose provides the technology and services that empower them to achieve their missions. The company bridges humanitarian actors with private sector professionals and services. Website: https://www.redrose.io Contact: partners@redrose.io ## Company Overview RedRose is a social enterprise dedicated to supporting humanitarian organizations with digital technology solutions. The team of technology specialists and development experts work alongside partners to enhance accountability, transparency, and efficiency in humanitarian and development programs. ### Mission To support humanitarian and development organizations in leveraging digital technology and delivery mechanisms to achieve their objectives in the most efficient, effective, and transparent way possible. ### Vision A world where every humanitarian organization can focus on impact, not infrastructure. A future where technology seamlessly supports the vital work of aid delivery, allowing partners to dedicate their full energy to the people they serve. ### Core Values - **Committed to Humanitarian Values**: People first, inclusive, and adaptive to changing needs. Upholds all humanitarian principles. - **Supporting Local Leadership**: Working to reinforce local stewardship of campaigns and empowering ecosystems to achieve localization objectives. - **Technology and Services Provider**: Providing full service as a solution, bridging humanitarians with private sector professionals. - **Respect and Protect Digital Rights**: Security and privacy by design. Protects digital rights of people and maintains GDPR compliance. ### Company History - **2014**: Company founded with a vision to transform humanitarian aid delivery - **2015**: First programs launched with technology-only platform (v1.0) - **2017**: First mass campaign successfully delivered - **2019**: Expanded to become a Financial Service Provider - **2020**: ONEsolution v2.0 released (Tech + Financial Services) - **2022**: ONEsolution v3.0 (Tech + Financial + Other Services) - **2023**: Major milestones — +10M registrations in 7 days, +1M transactions, +$1B value tracked per year - **2024**: ONEsolution v4.0 (Tech + Ecosystem) - **2025**: Terracotta launched — people-first identity platform for dignified self-registration and program cycle management ### Global Offices - **Dublin, Ireland** (Headquarters) — Red Rose CPS Limited - **London, UK** — Red Rose CPS Ltd - **Istanbul, Turkiye** — Red Rose Teknoloji A.S - **Kyiv, Ukraine** — Red Rose Ukraine - **Washington DC, USA** — Red Rose CPS Ltd - **Abuja, Nigeria** — RR Technology Solutions Limited - **Damascus, Syria** — Red Rose Technology LLC ### Certifications & Compliance - **SOC2 Type 2** — Audited by Grant Thornton - **GDPR Compliant** — Assessed by Grant Thornton - **ISO 27001:2013** — Information Security Management System - **Governance Assured** — PwC verified as "in line with best practice" ### Impact (Through Partners) - 300+ million people reached - 70+ countries of operation - 700M+ EUR transferred (European humanitarian aid programs) - 2M+ individual transfers processed - 50M+ beneficiaries per year in health campaigns - 18 mass campaigns per year --- ## ONEplatform **Tagline**: Deliver Assistance at Scale ONEplatform is the central web-based component of RedRose's ONEsolution — a comprehensive technology platform that integrates financial and other services for humanitarian and development program management. It supports online and offline operations, biometric verification, and multiple assistance modalities. **URL**: https://www.redrose.io/en/oneplatform/ ### The ONEsolution Suite - **ONEplatform** (Web Application): Central web-based platform for program management, beneficiary data management, and reporting. - **ONEapp** (Android Application): Offline-capable Point of Sales Android application for field operations with biometric verification (Face/Finger/Iris) and distribution chain tracking. - **RRcollect** (Android Application, ODK-based): ODK/KOBO compatible offline-capable data collection tool for surveys and registration with biometrics support. ### Capabilities **Beneficiary Data Management**: - Digital Identity management - Biometrics support (Face, Fingerprint, Iris) - KYC (Know Your Customer) compliance - Deduplication and duplicate analysis - Household and Individual Level Data - Enterprise Level Access Management **Assistance Delivery**: - Cash & Vouchers (CVA) - In-Kind distribution - Micro-Credits - 3rd Party Integrations - Any Assistance Modality support **Digital Health**: - National Scale Mass Campaigns - Vaccine tracking - Drug tracking - LLIN (Insecticidal Net) tracking **Program Management ERP**: - Approval Flows - Staff Management - Fraud Analytics - Logistics Chain Tracking - Monitoring & Evaluation **Data Input Methods**: - Physical Registration via RRCollect App - Online Web-Form Registration - Self-Registration iOS/Android App - API Integration with 3rd Party Sources - Data Exchange via S3, SCOPE, etc. **Financial Services Integration**: - Many Financial Service Providers - KYC Regulations compatible - Manual, Semi-Automated or Fully Automated Payments - Multiple payment channels support ### Delivery Mechanisms **Closed Loop**: E-Voucher Currency, E-Voucher In-Kind, Paper-Vouchers, Direct In-Kind, SMS Vouchers **Open Loop**: Pre-Paid Cards, Mobile Money, Bank Account Transfers, Remittances, Digitalized Physical Cash **Special Types**: Cash for Work, Conditional Programs, Blockchain (pilot), CBDCs (pilot) ### Benefits - Rapid Set-up & Scalability - Integrated Financial and Other Services - Real-Time Reporting & Oversight - Enhanced Security - Economies of Scale - Global R&D and Experience Replication - Easy-To-Use with 7 Days Support - End-To-End Management - Single point of truth for data - Cross agency collaboration - Context ready functionality ### Technical Specifications **Offline Functionality**: Full offline capability for both ONEapp and RRcollect, enabling operations in areas without connectivity. **Biometric Support**: Face recognition, Fingerprint, and Iris scanning for registration and verification. Supports both on-chip and on-device modes. **Hosting Options**: - AWS Cloud (Ireland) — RedRose Managed - Target Country RedRose Managed Hosting - Client Managed On-Premise Hosting **Supported Languages**: English, French, Spanish, Arabic, and Ukrainian ### Use Cases **Ukraine Crisis Response**: Rapid scale solution for displaced people moving across Ukraine and Europe, enabling self-registration and cash transfers via MoneyGram. Results: +2 million transfers, +700 million Euros transferred. **Sudan Humanitarian Response**: Multi-stakeholder risk minimized, transparent and internationally compliant services for humanitarian assistance delivery. Results: +120,000 recipients, +15 million USD transferred. **Mass Health Campaigns**: National scale campaigns for vaccine, drug, and LLIN distribution with full tracking capabilities across multiple African countries. Results: 18 campaigns per year, 50+ million beneficiaries. **Cash and Voucher Assistance**: Complete management of cash transfer programs including beneficiary registration, eligibility verification, and monitoring. Results: 70+ countries, millions reached every year. ### Deployment & Support - Side-by-side program setup for rapid mobilization - On-site training (1-3 weeks) or live virtual training options - Remote support available 7 days a week in multiple languages --- ## Terracotta **Tagline**: Your Brand. Your App. Global Scale. Terracotta is a white-label identity and program management platform with iOS & Android apps built for organizations. Deploy under your brand with your governance model, while leveraging field-tested infrastructure for beneficiary registration, verification, and service delivery around the world. Terracotta powers AccessRC in partnership with IFRC. **URL**: https://www.redrose.io/en/terracotta/ ### Problems Terracotta Solves - Multiple agencies, multiple programs, no single identity — people must re-register repeatedly - Aid duplication, exclusion, and delays — some receive help multiple times while others are missed - People forced to retell their story many times — causes re-traumatization and undermines dignity - Beneficiaries left in the dark — no way to track application or assistance status in real-time - Gap in journey from Relief to Recovery — no continuity from immediate relief to self-reliance - Systems can't scale during crises — sudden surges in demand overwhelm registration and delivery ### Key Features **Identity and Account Management**: - Global Registry / Universal Account - Multi-Level Identity Verification and KYC - Self or Assisted Onboarding - Consent and Privacy First Data Sharing - Uniqueness of Identities, Deduplication - Account Reputation / Fraud Management **Program Management**: - Self or Assisted Application - Program Lifecycle Management - Needs Assessment - Two-Way Communications - Baseline CRM - Assistance Delivery Tracking - Surveys - Management of Service Providers **Built-in Capabilities**: - Built-in automation and interoperability - Multi-Vendor Document Recognition & OCR - Multi-Factor Authentication - Biometrics Based Deduplication - Automated Eligibility & Notifications - Selfie Verification Checks ### Platform Components **Terracotta App** (iOS & Android — For People and Staff): Features for Everyone: - Digital Onboarding and Account Management - Personal Identification Documents Management - Connections Management (Household, Proxies) - Access to Assistance Programs - Needs Assessment Surveys - Wallet Features & Payment Status - Multi-Channel 2-Way Communication Additional Features for Workers: - Assisted Registration of People - Survey Module for Any Survey Type - Assistance Redemption Tracking - Offline Registration & Redemption **Terracotta Admin Portal** (Web Platform — For Organizations and Partners): Core Modules: Dashboards, Profiles, Programs, Organizations, Tasks, Tickets, Service Providers, Notifications, Surveys Key Features: - Full program lifecycle management - Automated eligibility & payment rules - Real-time delivery status tracking - Digital onboarding with AI-assisted reviews - Real-time dashboards & analytics - Two-way in-app messaging, SMS, email & push - Custom surveys & data collection - Configurable workflow automation - Role-based access control - Audit trails & compliance reporting - Multi-language support (50+ languages) ### Identity Verification Levels - **Basic**: Person presented their info, accepted as is. Or imported from an external system. - **Standard**: Person presented at least one official identity through remote image capture via the App and the review process (Automatic or Manual) passed and approved. - **Advanced**: Person registered with official identities via a Worker with physical document validation, or through remote image capture with NFC verification. ### Benefits **For Organizations**: - White-label organization-branded, governance-ready product - Same field-tested core with your terminology, hosting model, and assurance layers - Out-of-the-box end-to-end program management capability - Acts as a hub and orchestrates interactions between all partners - Ensures compliance with global standards **For People in Need**: - User-controlled data with explicit consent - GDPR-plus privacy controls - Dignified access to services - Single identity across multiple agencies and programs - No need to retell their story multiple times - Access for undocumented individuals through Digital ID ### Technical Specifications **Architecture**: Highly-Available and Scalable, Fully Auditable via Infrastructure as Code, Automated Testing and Deployment, Multi-Tenant, On AWS (on-prem optional) **Security & Compliance**: SOC2 Type 2 Compliant (Grant Thornton), GDPR Compliant, Global Data Residency Model, 3rd Party Audited & Penetration Tested, Encryption Best Practices, Managed Data Retention **Integrations**: - CRM/BI: SAP, Salesforce, EspoCRM, SCOPE - Messaging: Twilio, WhatsApp, Viber, SMS, Email - AI/ML: OpenAI GPT-4, AWS Rekognition, SageMaker - Payments: See Financial Services ### Track Record - 20+ countries deployed - CHF 85M+ moved in first 18 months - 300K+ people served - Started in early 2022 when IFRC and the National Societies had days to register millions of Ukrainians remotely - 53 languages supported - Additional languages can be added on demand --- ## Financial Services / FundsHub **Tagline**: Global Payment Infrastructure for Your Organization RedRose's global payment infrastructure enables organizations to execute digital transfers across 200+ countries, including the most challenging and underserved regions. From bank transfers to mobile money, prepaid cards to cash pickup points, providing the rails that connect humanitarian organizations to beneficiaries wherever they are. **URL**: https://www.redrose.io/en/financial-services/ ### Key Stats - 200+ countries covered - $1B+ value tracked per year - 1M+ transactions processed - 70+ countries of operation ### How It Works **Fund Rules**: Execute funder-specific rules including restricted merchant categories, date, and location controls with full eligibility verification. **Compliance**: Built-in KYC/KYB verification, AML and sanctions screening, with multi-step approval processes and complete audit trails. **Analytics**: Real-time dashboards with three core KPI pillars: Impact, Reach, and Money Flow tracking across all payment methods. ### Platform Capabilities - **Beneficiary Data Management**: Comprehensive suite of tools for sourcing and managing beneficiary data compatible with local KYC regulations. - **Multi-channel payments**: Bank transfers, mobile money, prepaid cards, cash pickup, and more. - **Compliance and screening**: KYC/KYB verification, AML and sanctions screening. - **Real-time analytics and reporting**: Impact, Reach, and Money Flow tracking. ### Payment Methods - Bank Account Transfers - Mobile Money (M-Pesa, etc.) - Pre-Paid Cards (Mastercard, Visa) - Remittances (MoneyGram, etc.) - Cash Pickup Points - Digital Wallets ### Financial Service Partners Mastercard, Visa, MoneyGram, and additional payment providers across global markets. --- ## Partners RedRose works alongside leading humanitarian and development organizations worldwide: **International Organizations**: IFRC, IOM, WFP, and other UN and international agencies. **NGOs**: Major international and national NGOs operating in humanitarian and development contexts. **Donors**: Institutional donors and government agencies funding humanitarian programs. --- ## Contact Information - **Partnership Inquiries**: partners@redrose.io - **General Inquiries**: hello@redrosecps.com - **Website**: https://www.redrose.io - **LinkedIn**: Available via website - **Demo Requests**: https://www.redrose.io/en/contact/ ### Available Languages The website is available in English, French, Spanish, Arabic, and Ukrainian. --- ## Legal - [Privacy Policy](https://www.redrose.io/en/privacy/): Data protection and GDPR privacy policy - [Terms of Use](https://www.redrose.io/en/terms/): Website terms of use - [Cookie Policy](https://www.redrose.io/en/cookies/): Cookie usage disclosure