White-Label Identity & Programs Infrastructure
Terracotta
Your Brand. Your App. Global Scale.
A white-label identity and program management platform with iOS & Android apps built for organizations. Deploy under your brand with your governance model, while leveraging field-tested infrastructure for beneficiary registration, verification, and service delivery around the world.
Powering AccessRC in partnership with IFRC
Challenges Organizations Face
Humanitarian aid faces fragmented systems that create inefficiency and diminish dignity
Multiple agencies, multiple programs, no single identity
People must re-register repeatedly, wasting time and resources
Aid duplication, exclusion, and delays
Some receive help multiple times while others are missed entirely
People forced to retell their story many times
Causes re-traumatization and undermines dignity
Beneficiaries left in the dark
No way to track application or assistance status in real-time, leading to frustration and helpdesk overload
Gap in journey from Relief to Recovery
No continuity from immediate relief to stabilization to self-reliance
Systems can't scale during crises
Sudden surges in demand overwhelm registration and delivery when they're needed most
Terracotta is built to solve all of this.
Key Features
Comprehensive capabilities for identity management, program delivery, and compliance
Identity and Account Management
- Global Registry/Universal Account
- Multi-Level Identity Verification and KYC
- Self or Assisted Onboarding
- Consent and Privacy First Data Sharing
- Uniqueness of Identities, Deduplication
- Account Reputation/Fraud Management
Program Management
- Self or Assisted Application
- Program Lifecycle Management
- Needs Assessment
- Two-Way Communications
- Baseline CRM
- Assistance Delivery Tracking
- Surveys
- Management of Service Providers
Built-in Capabilities
- Built-in automation and interoperability
- Multi-Vendor Document Recognition & OCR
- Multi-Factor Authentication
- Biometrics Based Deduplication
- Automated Eligibility & Notifications
- Selfie Verification Checks
Platform Components
Two powerful interfaces designed for different users
Terracotta App
iOS & Android - For People and Staff
Features for Everyone
- Digital Onboarding and Account Management
- Personal Identification Documents Management
- Connections Management (Household, Proxies)
- Access to Assistance Programs
- Needs Assessment Surveys
- Wallet Features & Payment Status
- Multi-Channel 2-Way Communication
Additional Features for Workers
- Assisted Registration of People
- Survey Module for Any Survey Type
- Assistance Redemption Tracking
- Offline Registration & Redemption
Terracotta Admin Portal
Web Platform - For Organizations and Partners
Core Modules
Key Features
- •Full program lifecycle management
- •Automated eligibility & payment rules
- •Real-time delivery status tracking
- •Digital onboarding with AI-assisted reviews
- •Real-time dashboards & analytics
- •Two-way in-app messaging, SMS, email & push
- •Custom surveys & data collection
- •Configurable workflow automation
- •Role-based access control
- •Audit trails & compliance reporting
- •Multi-language support (50+ languages)
Identity Verification Levels
Flexible verification to match program requirements and context
Basic
A person presented their info, accepted as is. Or imported from an external system.
Standard
A person presented at least one official identity through remote image capture via the App and the review process (Automatic or Manual) passed and approved.
Advanced
A person registered with official identities via a Worker with physical document validation, or through remote image capture with NFC verification.
Benefits
Designed to serve both organizations and the people they help
For Organizations
- White-label organization-branded, governance-ready product
- Same field-tested core with your terminology, hosting model, and assurance layers
- Out-of-the-box end-to-end program management capability
- Acts as a hub and orchestrates interactions between all partners
- Ensures compliance with global standards
For People in Need
- User-controlled data with explicit consent
- GDPR-plus privacy controls
- Dignified access to services
- Single identity across multiple agencies and programs
- No need to retell their story multiple times
- Access for undocumented individuals through Digital ID
Technical Specifications
Enterprise-grade infrastructure built for scale and security
Architecture
- Highly-Available and Scalable
- Fully Auditable via Infrastructure as Code
- Automated Testing and Deployment
- Multi-Tenant
- On AWS (on-prem optional)
Security & Compliance
- SOC2 Type 2 Compliant (Grant Thornton)
- GDPR Compliant
- Global Data Residency Model
- 3rd Party Audited & Penetration Tested
- Encryption Best Practices
- Managed Data Retention
Integrations
CRM/BI:
SAP, Salesforce, EspoCRM, SCOPE
Messaging:
Twilio, WhatsApp, Viber, SMS, Email
AI/ML:
OpenAI GPT-4, AWS Rekognition, SageMaker
Payments:
See Financial Services →Proven Track Record
Born in Crisis, Built for Scale
Countries Deployed
Moved in First 18 Months
People Served
Origin Story
Started in early 2022 when IFRC and the National Societies had days to register millions of Ukrainians remotely. A self-registration app was spun up almost overnight. Developed together with IFRC, engineered for global needs.
Global Footprint
Deployed across 20+ countries and growing, serving as the 24/7 online infrastructure for IFRC (AccessRC). Operating across Europe, Latin America, and the Caribbean, with continued expansion as the rollout progresses.
Why Terracotta
Four pillars that make Terracotta unique
Born in Crisis, Built for Scale
Started in early 2022 when IFRC and the National Societies had days to register millions of Ukrainians remotely; a self-registration app was spun up almost overnight. Developed together with IFRC, engineered for global needs.
Proven & Growing Global Footprint
Deployed across 20+ countries already, it is the 24/7 online infrastructure for IFRC (AccessRC). First 18 months alone moved +CHF 85M to 300k people across Europe, Latin America, and the Caribbean.
People-First & Open by Design
Built around dignity and choice: user-controlled data, user app, explicit consent, GDPR-plus controls, interoperable and flexible data-residency models.
White-Label Ready
Terracotta = organization-branded, governance-ready product, same field-tested core, your terminology, your hosting model, your assurance layers.
53 Languages Supported
Terracotta is designed for accessibility, including low-tech, non-tech, and vulnerable populations with offline support.
Additional languages can be added on demand